All Systems Operational

About This Site

Welcome to the Cloudset Status Page where you'll find operational reporting and alerting information relating to all the services that our Apps use to support the delivery of our products for Zendesk. This includes any scheduled maintenance periods.

Cloudset SLA Management Services Operational
90 days ago
100.0 % uptime
Today
Cloudset Apps Services ? Operational
90 days ago
99.9 % uptime
Today
Cloudset Apps Account Management ? Operational
90 days ago
100.0 % uptime
Today
Cloudset Apps Configuration Data ? Operational
90 days ago
100.0 % uptime
Today
Cloudset Apps Web Services ? Operational
90 days ago
99.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Cloudset Apps API Services Availability
Fetching
Cloudset Apps Services API Response Time
Fetching
Past Incidents
Oct 7, 2022

No incidents reported today.

Oct 6, 2022

No incidents reported.

Oct 5, 2022
Postmortem - Read details
Oct 6, 07:54 UTC
Resolved - Zendesk have successfully rolled back the ZAF deploy. Formset and System set are now running again successfully.
Oct 5, 15:13 UTC
Update - Zendesk Engineering Support are currently scoping a roll-back and escalating. We'll update you again as this firms up.

Apologies for the inconvenience, we know our US customer base is starting to get hit by this.

Oct 5, 14:20 UTC
Identified - This issue has been identified by Cloudset and acknowledged by Zendesk to be an issue with the ZAF Hide Option Values.

There has also been wider community based reports of this issue - https://support.zendesk.com/hc/en-us/community/posts/5005346071066-Zendesk-App-get-ticketFields-options-and-optionValues-incorrect

A request has been made to roll-back any recent deployment to restore ZAF Hide Option Values, and in turn restore full operation of Formset and Systemset.

Oct 5, 13:35 UTC
Update - We are starting to narrow down the issue with the ZAF to be the inability to hide field option values using the ZAF API.
Oct 5, 09:08 UTC
Investigating - We have received numerous reports of partial failure of Formset and Systemset that can prevent field values, managed by Cloudset apps, being selected. In other cases, due to apps use of save hooks, ticket updates can't be performed.

We advise all Formset and Systemset customers who are experience issue to confirm by appending ?noapps to their ticket URLs. If this confirms the issue, we further recommend DISABLING Formset/Systemset to allow tickets to be processed.

We recognise that running without Cloudset apps impacts operational performance and quality of data.

We working with Zendesk team to correlate and determine a resolution.

Further updates will be posted on progress to resolve.

Oct 5, 08:43 UTC
Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.